Frequently Asked Questions
What makes AirEase Vacuum Travel Bags different from Vacuum Travel?
The AirEase vaccum bag has a built in vacuum system right into the backpack—seal the airtight compartment, open the valve, press the air out. Up to a 24-inch suitcase of space, laptop sleeve, wet/dry zone, and TSA lock. Space and security in one bag."
How much more space can I fit in my vacuum bag compared to a regular bag?
"Up to 50% more. Bulky clothes like jackets and sweaters are mostly trapped air—remove it and you reclaim space you didn't know you had, turning a weekend bag into a week's worth of packing."
Where are you located?
Our head office is located in Melbourne city
How much does shipping cost?
Shipping is free on all orders to Australia.
Is the bag comfortable to wear all day?
Yes. The backpack has a breathable mesh back panel that helps with airflow, padded foam shoulder straps that cushion the load, and a soft top handle for quick carries. It's built for airports, train stations, and full days of sightseeing without digging into your shoulders.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aireaseco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.