Frequently Asked Questions
Will this work if my hairline is already receding?
Airease is designed for men noticing early-to-moderate thinning — a receding hairline, crown show-through, or weaker density — who still have hair to support. The earlier you start a consistent routine, the more you're working with. It's not designed for fully bald areas where there's no hair left to support.
How long until I see a difference?
Hair changes are slow, so this isn't an overnight fix. Most scalp routines are judged over months, not days — which is exactly why we give you a full 120 days to try it properly. Stay consistent and give it a fair shot.
Where are you located?
Our head office is located in Melbourne Australia
How much does shipping cost?
Shipping is completely free of charge
Why is this better than a cheap massager from Amazon?
A cheap massager is a relaxation gadget. Airease combines 630nm red light with massage in a device built around an actual routine — positioned between throwaway brushes and four-figure laser helmets. Serious enough to matter, simple enough to use every day.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aireaseco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.